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The Soonbeam blog

Practical help with your business email

Plain how-tos for freelancers and small businesses: replying to customers, keeping your inbox tidy, and choosing the right tools.

Customer email

How to reply to a customer complaint email

A calm five-step way to answer an unhappy customer, plus five templates you can copy: late delivery, damaged product, wrong item, invoice mistake and unhappy with the work.

7 min read

More articles

Updated 12 November 2026
Outlook

How to create rules in Outlook

Step by step for new Outlook, the web, classic Outlook and Mac, and what to check when a rule stops working.

8 min read
Gmail

How to use filters and labels in Gmail

Labels on any device, filters that sort for you, and three filters you can copy.

6 min read
Email apps

Gmail and Outlook alternatives for small businesses

Your provider or your app? European providers and other email apps, side by side.

5 min read

You run the business
Soonbeam does the email