soonbeamYour customers trust you with their email, and you trust us with it. This page explains what Soonbeam does with it, without the legal language. The official documents are linked at the bottom.
On this page
In short
In short- No one at Soonbeam reads your email.
- Everything is encrypted in transit.
- Your data is stored in Frankfurt, and our server runs in Amsterdam.
- We use Mistral to read email and Anthropic to write replies. Training is switched off at both.
- Soonbeam never receives audio when you reply by voice.
- Delete your account and everything Soonbeam stored goes with it.
No one reads your email
Soonbeam processes your email to find the questions and prepare your reply. That happens automatically. No one at Soonbeam looks at your email.
Your email also stays in your own mailbox. Soonbeam works with it there, so you keep your address and your usual email app keeps working.
Where your data goes
Your data is stored in Europe, but not everything is processed there. Replies are written with Anthropic, which is a US company. Here is the full picture.
| What | Who | Where |
|---|---|---|
| Storing your data | Soonbeam's database | Frankfurt, Germany |
| Running Soonbeam | Soonbeam's server | Amsterdam, the Netherlands |
| Reading email and finding the questions | Mistral | French company, data in the EU |
| Writing your replies | Anthropic | US company |
| Crash reports | Sentry | EU |
| Soonbeam's own emails | Resend | Possibly the US |
| Turning speech into text | Your phone or browser (Apple or Google) | On your device where possible |
Language models and training
Soonbeam uses two language models. Mistral, a French company, reads your email and finds the questions in it. Anthropic, a US company, writes your replies with its model Claude.
Training is switched off at both. Your email is never used to train a language model.
Mistral keeps text for up to 30 days to spot misuse, and then deletes it. Anthropic deletes what we send it within 30 days, unless it has to keep it longer to enforce its usage policy or because the law requires it. Data goes to Anthropic in the United States under the European Commission's standard contractual clauses.
Passwords and encryption
- Everything is encrypted in transit.
- Mailbox passwords and sign-in tokens are stored encrypted. Only our server can open them, and they never appear in the app or in logs.
- With Google and Microsoft, Soonbeam never gets your password at all. It only gets a sign-in token from them.
Your voice
When you reply by voice, your phone or browser turns your speech into text, using Apple's or Google's speech recognition, on the device where it can. Soonbeam only receives the text. It never gets the audio.
Crash reports and our own emails
When something breaks, Soonbeam sends a crash report to Sentry, in the EU. Crash reports never contain your email or email addresses.
Soonbeam's own emails, like sign-in links and invitations, are sent through Resend, possibly from the US. Your replies to customers never go through Resend. They go out through your own mailbox.
When you connect a mailbox
When you connect your mailbox, Soonbeam reads your sent email from the last six months once. It uses that to suggest facts for your knowledge base, like your prices and how you work. You decide what stays: you can add, search and change facts at any time.
Deleting your account
You can leave whenever you want. Go to Settings in Soonbeam and choose Delete account. Everything Soonbeam stored is deleted with it. Your email itself stays in your own mailbox.
Official documents
This page is a plain summary. The official documents still carry our previous name, Beeylo.
Questions about privacy, or about your data.
