Answer customer email in a few taps

Soonbeam finds the questions in each email. You tap your answers. It writes the reply, and you send it.

Join the waitlist All features

Marieke de GrootMeasuring up

08:12

Question 1 of 1

Can you measure up on Tuesday at 2pm?

YesNoDifferent time

What time can you do instead?

Wednesday 10amThursday 3pm

Step 1

It finds the questions for you

Soonbeam reads every email that comes in and picks out what the customer is asking. A long email with three questions becomes three short questions for you.

No rules, filters or folders to set up. You connect your mailbox and that's it.

Ruud Willemsto you

10:26

Patio at the back

Hi Jesse, we'd like a ceramic tile patio at the back, about 30 m². Could you send us a quote? We're away in May, so when could you start?

2 questionsSend a quote?When can you start?

Step 2

Tap, type or say your answer

For each question you get a few answers to tap. Want to say something else? Type it, or say it out loud.

Answers to tap, made for this question
Type your own answer in a few words
Or reply by voice, between jobs

Question 2 of 2Ruud Willems

When could you start?

In MarchIn AprilOnce I've quoted

Type your answer...

Or say it out loud

Step 3

It writes the reply. You send it.

From your answers, Soonbeam writes the whole email in your writing style, using what's in your knowledge base and what you wrote before.

You read every reply and send it yourself. Nothing goes out without you.

Your replyTo Ruud Willems

Hi Ruud,

Thanks for your message. I'll put a quote together for the 30 m² ceramic tile patio and send it this week. I can start in April, so it'll be done before you go away in May.

Best,
Jesse

SendAdjust

No guesswork

It never fills in an amount or a date

Every answer shows where it came from: your knowledge base, or an email you sent before.

If Soonbeam isn't sure about an amount or a date, it asks you first. It never fills in the blanks on its own.

Before Soonbeam writes

A garden design is €450From your knowledge base

Quote within a week of the visitFrom your knowledge base

Maintenance is €52.50 an hourYour earlier email, 12 Sep

What does the patio cost?Not sure, so Soonbeam asks you

Three more ways to reply

For the emails that don't start with a question, and the replies you want to tweak.

Notes in, email out

Jot down a few points and Soonbeam turns them into an email in your style.

Reply by voice

Say your answer out loud and Soonbeam writes it up. Your phone or browser turns speech into text, and Soonbeam only gets the text.

Fix it in one sentence

Something off? Say what to change and Soonbeam updates the email.

Questions about answering email

What if Soonbeam gets something wrong?

You read every reply before it goes out. If Soonbeam isn't sure about an amount or a date, it asks you first. It never fills in the blanks on its own. And if something is off, say what to change in one sentence and Soonbeam updates the email.

Does Soonbeam send emails on its own?

No. Soonbeam writes the reply, and you read it and send it yourself. Nothing goes out without you.

Does Soonbeam hear what I say when I reply by voice?

No. Your phone or browser turns your speech into text, using the speech recognition from Apple or Google, on the device itself where possible. Soonbeam never gets the audio, only the text.

How is this different from ChatGPT, Copilot or Gemini?

With those, you write a prompt, get a full draft, then check and fix it yourself. Soonbeam starts by finding the questions in the email and asks what you want to say to each one. The reply draws on your own knowledge and writing style, and Soonbeam is your email app as well, so there's no copying and pasting.

Which languages does Soonbeam reply in?

Dutch and English. Soonbeam replies in whichever language your customer writes in.